Privacy Policy
Last updated: 12 August 2026
The National Financial Literacy Advocacy ("NFLA", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, engage with our programmes, or communicate with us via email, WhatsApp or our online chat assistant, in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").
1. Information We Collect
We may collect the following categories of information when you interact with us:
- Contact details such as your name, email address, phone number and organisation, submitted through our contact forms, WhatsApp, email or chat assistant.
- Programme information you provide when applying for or enquiring about our Consumer Financial Education, Youth Acceleration, MSME Capacity Building or PIRP programmes.
- Technical information such as browser type, device information and general usage data collected automatically when you browse our website.
- Communications you send us, including messages exchanged through our website chatbot or social media channels.
2. How We Use Your Information
We use the personal information we collect to:
- Respond to enquiries and provide information about our services and programmes;
- Process applications for our youth, MSME and consumer education programmes;
- Communicate with you via email, WhatsApp or telephone regarding our services;
- Improve our website, content and service offering;
- Comply with our regulatory obligations as an entity registered with the National Credit Regulator (NCRCP15760) and the Financial Sector Conduct Authority (FSP53128).
3. Sharing of Information
We do not sell or rent your personal information. We may share information with trusted partners, funders and service providers who assist us in delivering our programmes, or where required by law or regulatory authorities such as the NCR or FSCA. Any third party we work with is required to keep your information confidential and secure.
4. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect certain website functionality.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law and regulatory record-keeping obligations.
7. Your Rights
In accordance with POPIA, you have the right to:
- Access the personal information we hold about you;
- Request correction or deletion of your personal information;
- Object to the processing of your personal information;
- Withdraw consent where processing is based on consent, without affecting prior lawful processing.
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites, including partner and funder websites. We are not responsible for the privacy practices or content of these external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@fin-literacy.org
- WhatsApp: +27 68 568 5946
- Address: 135 Daisy Street, Office Park, Sandown, Sandton, 2196